Elevating the user experience of a renowned fitness tracker app through a strategic.
Role
Industry
Duration
Users need
👩🏽💻 Customers:
The herbalife's customers need comfortable, conversational interactions they can initiate and stop at their convenience
👨🏻💼 Distributors:
The Herbalife’s distributors need actionable insights in real time during customer interactions .
Distributor Experience
In this section we will walk through the distributor side of the AI wellness experience.
Dashboard
On the dashboard, users can invite customers to participate in the AI chatbot assessment or, if the distributor is with the customer, initiate the Wellness AI’s automatic data collection feature. This feature captures a transcript of the conversation and provides key insights along with detailed analytics. Additionally, the dashboard displays recent customer activity, giving users a comprehensive overview of interactions and engagement.
Powerful Customization
Users will have the ability to configure the Wellness AI settings, selecting chat topics, determining whether the AI will automatically provide product recommendations, and customizing various other options to suit their needs.
Share
Once the AI is configured to the Distributor's preferences, they can invite customers to take the assessment. In this scenario, the customer receives the invitation and, with a few minutes to spare, starts the chat.
In-person experience
With minimal friction, the distributor has seamlessly transitioned from having no digital wellness assessment to inviting a customer to an AI-powered chat. Besides that, the distributor can now take the in-person assessment to another level with insights generated by the AI in real time.
Customer profile
The distributor will receive a detailed customer profile after they finish the AI assessment.
Customer Experience
In this section we will walk through the customer side of the AI wellness experience.
Accepts invitation to chat with Wellness AI
Asks & answers questions
The AI will dynamically generate a customer profile based on users' own responses, providing a personalized and adaptive experience.
Insights from the Wellness AI help Distributors super-charge their customer conversations
Creates an Account
Having seen the results, the customer can sign up, view their wellness profile and purchase products.
